CONTACT US

Let’s Keep Communication Simple

Solnaque™ welcomes questions about products, order information, shipping updates, returns, website use, and general store policies.

Please include enough information for our support team to understand and review your request.

Customer service operations for Solnaque™ are administered by Shaanxi Yuanhang Biotechnology Co., Ltd.

📩 Email Support

Customer Support Email:
service@solnaque.com

For order-related requests, please include:

• Your full name

• Order reference

• Email used when ordering

• Product name

• A short explanation of the request

For damaged, incomplete, or incorrect items, clear photographs may help us review the issue more efficiently.

📝 Support Categories

You may contact us regarding:

• Product details or dimensions

• Order corrections

• Shipping and tracking questions

• Return instructions

• Damaged or incorrect products

• Privacy requests

• Website accessibility concerns

🔐 Safe Communication

Please do not send account passwords, complete card information, government identification numbers, or other unnecessary confidential information by email.

Solnaque™ will only request information reasonably required to identify an order, respond to a question, or complete a customer service review.

⏱ Response Handling

Messages are reviewed during normal customer service operations. Complex requests may require additional review, but we will work to provide a useful response as efficiently as possible.