FAQ

Helpful Answers Before You Contact Us

This page covers common questions about shopping with Solnaque™. Product-specific details should always be checked on the relevant product page.

Solnaque™ offers office supplies intended for workspaces, study areas, creative rooms, and daily organization.

Store administration and customer service coordination are handled by Shaanxi Yuanhang Biotechnology Co., Ltd.

📦 How do I know what is included?

Each product page explains the main item, quantity, size, material, features, and included accessories where applicable.

Decorative objects shown in lifestyle photographs may not be included unless clearly stated.

✏️ Can product details change?

Small improvements may occasionally be made to packaging, materials, finishes, or product construction. Any update should preserve the product’s intended purpose and general characteristics.

📨 Will I receive order information?

Customers normally receive order-related messages at the email address provided during the ordering process. Please check spam or promotional folders if a message is not visible.

🚚 How can I check delivery progress?

When tracking information is available, it may be provided by email or through the order-tracking area of the website.

Tracking activity can take time to appear after a parcel enters the carrier network.

🔄 Can I request a return?

Eligible items may be returned in accordance with the Solnaque™ Return Policy. Products should generally remain unused, complete, and reasonably protected.

📸 What should I do if an item arrives damaged?

Contact service@solnaque.com with your order reference, a description of the issue, and clear photographs of the product and packaging.

🖥 Why does the color look slightly different?

Screens, room lighting, photography, and material texture can affect how colors appear. Reasonable variations are not automatically considered defects.

📩 Where can I ask another question?

Email the Solnaque™ support team at service@solnaque.com.