RETURN POLICY

🔄 A Clear Review Process

Solnaque™ accepts eligible return requests when products meet the conditions described below.

Customers should inspect products after delivery and contact us promptly when an item is damaged, incorrect, incomplete, or unsuitable.

Return administration for Solnaque™ is handled by Shaanxi Yuanhang Biotechnology Co., Ltd.

âś… General Return Conditions

To be considered for return, an item should generally be:

  • Unused and unaltered

  • Clean and complete

  • Returned with included parts

  • Protected with suitable packaging

  • Supported by valid order information

The applicable return period may be displayed on the product page, order information, or store notice available at the time of purchase.

đźš« Items That May Not Qualify

A return may be declined when:

  • The product shows misuse or accidental damage

  • Parts or accessories are missing

  • The item has been modified

  • Damage occurred because of improper storage

  • The item was marked as non-returnable before ordering

  • The request cannot be connected to a valid order

This does not limit rights that cannot legally be excluded.

📸 Damaged or Incorrect Products

Email service@solnaque.com and include:

  • Order reference

  • Product name

  • Explanation of the problem

  • Photographs of the item

  • Photographs of the parcel when relevant

Please keep the item and packaging until the review is complete.

📦 Return Instructions

Do not send a product back without receiving return instructions. Unapproved parcels may be delayed, refused, or sent to an unsuitable location.

Customers are responsible for packaging returned products carefully.

🔍 Inspection and Resolution

Returned products may be inspected to confirm condition, completeness, and eligibility.

When a return is approved, the available resolution may include a replacement, store solution, or refund, depending on the circumstances and applicable consumer rules.

Original delivery charges and return costs may be treated differently depending on the reason for the return and local law.