PRIVACY POLICY

🔐 Respectful and Limited Data Use

Solnaque™ uses customer information only for legitimate store operations, customer service, website functionality, security, and legal compliance.

We aim to collect only information that is relevant to providing and improving our services.

Data-related store responsibilities are managed by Shaanxi Yuanhang Biotechnology Co., Ltd.

🧩 Information We May Collect

Depending on how you use the website, information may include:

Name and contact details
Delivery information
Order and product records
Customer service communications
Device and browser information
Website interaction data
Cookie and preference information

Please avoid providing information that is not necessary for your request.

⚙ How Information May Be Used

Information may be used to:

Process and manage orders
Arrange delivery and order notifications
Respond to customer questions
Review return or product concerns
Maintain website security
Detect misuse or suspicious activity
Improve navigation and store performance
Meet applicable legal obligations

🍪 Cookies and Similar Tools

Cookies may support essential website functions, remember preferences, measure general site activity, and help identify technical problems.

Browser settings may allow you to block or remove certain cookies. Disabling essential cookies may affect some website functions.

🔗 Service Providers

Limited information may be shared with service providers that support hosting, order management, communications, analytics, fraud prevention, customer support, and delivery.

These providers receive information only when reasonably necessary to perform their assigned services.

🛡 Information Protection

Reasonable organizational and technical measures are used to reduce unauthorized access, alteration, disclosure, or loss. No online system can guarantee absolute security.

🗃 Retention

Information is kept only for as long as reasonably required for store operations, customer support, dispute handling, security, recordkeeping, or legal compliance.