SHIPPING POLICY

đźšš Fast and Carefully Coordinated Shipping

Solnaque™ works to prepare confirmed orders for fast dispatch while maintaining reasonable handling and packaging standards.

Orders may be shipped from different fulfillment locations depending on product availability, destination, and warehouse operations.

Shipping coordination for Solnaque™ is managed by Shaanxi Yuanhang Biotechnology Co., Ltd.

📦 Order Preparation

Before dispatch, orders may be reviewed for:

  • Product availability

  • Delivery information

  • Item quantity

  • Packaging requirements

  • Address completeness

  • Shipping restrictions

Customers are responsible for providing accurate recipient and delivery details.

⚡ Fast Dispatch

Our fulfillment teams aim to process and release eligible orders quickly.

Dispatch may take longer during high-volume periods, public holidays, inventory checks, severe weather, carrier interruptions, or events outside our reasonable control.

🌍 Delivery Coverage

Available shipping destinations may vary by product, warehouse, carrier access, and local restrictions.

Some products may be shipped separately when they are stored at different facilities. Separate parcels may receive different tracking references.

🔎 Tracking Information

Tracking details may be provided after the parcel has been transferred to the delivery network.

Carrier systems may not display movement immediately. Tracking scans are controlled by the carrier and may update at different stages of transit.

🏠 Address Accuracy

Customers should review delivery information carefully before submitting an order.

Contact service@solnaque.com promptly when a correction is needed. Address changes cannot be guaranteed after fulfillment has started.

Solnaque™ is not responsible for delivery problems caused by incorrect, incomplete, outdated, or inaccessible address information supplied by the customer.

📬 Delivery Events

Carrier delays, customs procedures, regional restrictions, weather, transportation disruption, and unsuccessful delivery attempts may affect arrival.

Customers should follow carrier notices and arrange redelivery or collection where required.

📦 Missing or Damaged Parcels

When a parcel appears damaged, incomplete, or missing, contact service@solnaque.com with the order reference and available photographs or tracking information.

Each case will be reviewed according to the available carrier records and order details.